We are architects

of efficiency.

Release £5m in value...

By addressing internal cottage industries. We understand what does and does not add value to your business and processes. We identify it and remove it.

Recover 60% of your time

Allowing you to focus fully on running your business. We focus on changing the business to free up your time to focus on the things that really matter.

Improve your NPS

With less complex processes. Driving higher Customer and Employee NPS through radically simplified processes and smarter ways of working.

Streamlining processes & delivering critical programmes so you can operate at peak efficiency.

Free Playbooks

Recover time. Release value.

Remove Complexity.

★★★★★

“A fantastic partner in providing supporting services to [our] professional service projects in the UK & I. Their expertise and hands-on approach ensure projects run smoothly and align perfectly with our goals. It’s clear they genuinely care about delivering great results and supporting us every step of the way, which makes them an invaluable partner for our team.”

— Delivery Director, Global Enterprise Level ERP Vendor, UK

★★★★★

“Through [CCS Business Process Improvement Diagnostics] we were able to prioritise our focus, build a persuasive business case and, most crucially, gain the confidence of the senior management team on our decision to deploy two potentially transformational systems (HubSpot and Kantata). The approach taken by CCS allowed us to do all of this in a matter of months when we had been deliberating on it for years beforehand.”

— David Shields, Operations Director | Locogen

★★★★★

“Change Consulting Scotland provided a highly professional and collaborative service throughout the Food Waste Project. The team engaged effectively with both catering and clinical staff, demonstrated a strong understanding of NHS operational challenges in Food Waste, and adopted a practical, evidence-based approach to identifying opportunities for improvement.”

— Joe Gilbey, National Facilities Service Advisor, NHS Scotland, Public Services Delivery Scotland

★★★★★

“My experience from CCS has been outstanding.”

— Senior Vice President, Global Professional Services, Global ERP Vendor, US

★★★★★

“I have worked with CCS for several years and all the team members which I have had dealings with have always conducted themselves in a professional manner and are always happy to help with any queries or issues which arisen. The project would not be where it is today without their input.”

— Project Manager, ERP Implementation, Industrial Metals Manufacturer & Wholesaler, UK

★★★★★

“Dougie brings great value to the project and works well with [our] team. A great asset.”

— CEO, Industrial Metals Manufacturer & Wholesaler, UK

★★★★★

“It has been really great working with CCS, the questions and challenge really help to unpick root cause and understand the underlying issues and how we can improve/move forward.”

— Operations Director, Energy Transition & Sustainability, UK Infrastructure & Engineering Consulancy

★★★★★

“Really liked the mapping of existing processes and highlighting of issues as we went. The data analysis then backed this up and you were able to easily summarise into key root causes.”

— Senior Operations Director, Engineering, UK Infrastructure & Engineering Consultancy

Meet our People

We are Experts without the Ego

With Big Four heritage & deep client-side experience, we aren’t just outside consultants. Having driven efficiency within complex organisations, we bring an insider’s perspective & a roll-up-our-sleeves approach to any business.

We are easy (& fun!) to work with

We act as a high-energy, stabilising extension of your team. By leaving the jargon behind, upskilling your people, and taking your results seriously but never ourselves, we make the complex journey to peak efficiency genuinely enjoyable.

We are Change Consulting Scotland

Yes, it’s a mouthful, but we wear it with pride. We take best of Scottish heritage: quality, pragmatism, principled business acumen, and innovation – and deliver it globally. Built to be agile and remote, we meet needs seamlessly.

Dougie Graham

Cecilia Ho

Gavin Card

David Pauling

Eilidh Poole

James Boothby

Chad Breaux

Rebecca Graham

Olga Kay

Steve Galbraith

Callum Maxwell

Some of Our Work

We deliver observable results. Whether you are a public or private sector organisation, SME or large enterprise, national or international.

£5m Released & Easier Processes

When messy processes and manual tracking created poor operational visibility and admin headaches for a major UK infrastructure company, Change Consulting Scotland (CCS) led a practical review of their systems, processes and tools

CCS helped simplify workarounds across the client’s four business units, unlocked £5m in hidden savings across just one end-to-end finance process, and built an 18-month digital roadmap to make resourcing easier and give leaders time back to focus on growth. Find out how we can work for you.

50% Wait Time Reduction & 50% Training Costs Releases for 500+ Staff

In Year 1 of a 3-Year Lean Transformation Programme with a nationwide public healthcare organisation responsible for nationwide blood supply, Change Consulting Scotland (CCS) built internal training capability and launched an AI-enhanced Academy that cut training costs by 50%.

The initiative engaged 500+ staff, achieved a 40% completion rate within 8 months, trained key leaders through 6 Green Belt projects, and validated 3 Black Belt nationwide digitalisation projects projected to reduce patient waiting times by 50%. Find out how we can work for you.

Up to 60% in ward catering efficiencies identified & roadmap built

Partnering with a major healthcare provider to improve hospital catering efficiency, Change Consulting Scotland (CCS) applied our Business Process Improvement Diagnostics, identifying key waste drivers: 55-60% in production and 40-45% at the ward level.

At one acute hospital, CCS uncovered over £50k in annual cost-avoidance opportunities, including over £30k in kitchen overproduction and £20k in untouched meals. We didn’t leave it there, we also delivered an actionable roadmap: starting with an immediate 10% production waste reduction - streamlining communication, reducing carbon footprint, and driving operational savings. Find out how we can work for you…

60% of leadership time recovered

When complex multi-site requirements and over 175 customisations created change fatigue and project friction during an ERP implementation for one of the UK’s largest steel manufacturers, Change Consulting Scotland (CCS) stepped in providing Lean and Programme Management expertise to turn it around.

The team implemented structured PMO governance, operational storyboarding, Agile sprint reviews, and facilitated improved testing to de-risk cloud deployments and version upgrades. CCS's intervention controlled scope creep, established transparent project runway visibility, and recovered 60% of leadership time previously spent on project firefighting, for a happier client and vendor! Find out how we can work for you…

350% ROI in cost savings & 93% loss visibility gained

When over 90% of linen replacement costs went unaccounted for across a regional public health body, Change Consulting Scotland (CCS) was engaged to investigate asset leakage and process inefficiencies across 3 acute hospitals. Applying our Business Process Improvement Diagnostics and DMAIC (Define, Measure, Analyse, Improve, Control) framework across 20 hospital wards and central laundry operations, CCS conducted frontline workshops, ward-level sampling, and Lean Sigma data analysis.

The review revealed that 80% of financial losses were driven by just five high-volume items, mapping over £245k in unaccounted exit pathways. CCS delivered a pragmatic operational roadmap, standardising quality control SOPs, and inventory tracking protocols. This is projected to unlock annual cost savings for a 350% ROI while supporting NHS circular economy and net-zero commitments. Find out how we can work for you.

Precise Mapping for Validated Decision-Making & Expert Critical Process Reviews

During a 12-week review (and subsequent targeted re-engagement to improve critical processes) for a UK national auditing body’s Performance Audit workflows, Change Consulting Scotland (CCS) met the March reporting deadline while applying its Business Process Improvement Diagnostics (our methodology combining Lean Sigma data rigor with Kotter's change principles).

Through virtual leadership workshops, process mapping, and historical time analysis, CCS delivered a pragmatic roadmap, detailed process maps, and a final report to eliminate gatekeeping friction, reduce audit durations, and enable leadership to validate and approve key modernisation improvements. Find out how we can work for you…