At CCS, we understand that navigating operational inefficiencies and improving business processes can feel overwhelming. That’s why we offer our Business Process Improvement Diagnostics service — designed to help you gain clarity on your internal business processes, identify improvement areas and prioritise where improvements will make the biggest impact.
We combine Lean Sigma’s DMAIC framework with our 9-Step Change Cycle (our take on Kotter’s Change Principles) to work closely with business leaders and teams to uncover inefficiencies, find solutions, and drive lasting improvements. Here’s a whistlestop tour of how this works.
How Our Business Process Improvement Diagnostics Works
Our service is built around the Lean DMAIC methodology — a proven approach that breaks down the improvement process into five key stages:
- Define: We start by clearly identifying the problems and goals. This includes partnering with your leadership and workshopping with your key staff to understand your Problem Statement, create process maps and identify inefficiencies. These might look like bottlenecks, looped reworking (think approvals loops), or wasteful workarounds.
- Measure: Next, we gather data on current processes to get a clear picture of performance. These will help to establish meaningful metrics or data gaps for improvement later on!
- Analyse: We then analyse the data to uncover root causes of inefficiencies.
- Improve: Together, we agree, prioritise and implement targeted solutions to address those inefficiencies.
- Control: Finally, we help you put in place governance, training and intervention strategies that help you monitor the improvements and ensure they’re sustained over time.
The DMAIC framework helps us take a systematic, focused approach that ensures your team’s efforts are directed toward the most critical areas.
Working Together — Your Team and Ours
We believe that collaboration is key to success, so our approach is to work alongside your leadership team and employees. Your Business Process Improvement Diagnostic will help you identify the change you want to make happen. Our approach means that the 9-Step Change Cycle has already begun — your Urgent Case for Change, Change Vision and Communication are already set in motion! Our consultants can then support you to keep up momentum and drive your vision through to making change happen.
A picture speaks a thousand words. Drawing from 30+ years of experience, we’ve laid out a typical the Business Process Improvement journey for you to gain a sense of how this might work for your organisation:
By engaging with staff at every level, and ensuring appropriate communication throughout, we ensure that everyone is aligned and invested in the improvement journey. From the first consultation, we’re focused on understanding the unique challenges your business faces, then tailoring our service to meet those specific needs.
Our service is flexible, and while we can deliver it in-person, we primarily operate remotely using virtual tools to ensure a seamless experience. With the help of technologies like infinite whiteboarding, we can communicate, collaborate, and keep everyone on the same page — no matter where your team is based.
Success Stories: Hear from Our Clients
We’ve had the privilege of working with a wide range of businesses, from SMEs to larger enterprises. One success story comes from David Shields, Operations Director of Locogen Ltd, a renewable engineering consulting company. Here’s what she had to say about his experience:
“CCS Process Improvement Diagnostic workshops enabled us to prioritise our focus, build a persuasive business case and, most crucially, gain the confidence of the senior management team on our decision to deploy two potentially transformational systems.”
Why Choose CCS?
At CCS, we’re passionate about helping businesses thrive by improving their operations from within. Our Business Process Improvement Diagnostics service is perfect for companies looking to:
- Gain a deeper understanding of their business processes
- Eliminate inefficiencies and waste
- Prioritise improvement activities for maximum impact
- Boost team engagement and collaboration
Our remote-first approach using virtual tools ensures that even distributed teams can fully engage in the improvement process. We’re here to help you achieve measurable, sustainable results that not only enhance performance but also create a more efficient, motivated workplace.
Ready to Start Your Improvement Journey?
If you’re facing operational challenges or looking to optimise your processes, we’re here to help. Book a free 30-minute initial chat with us or get started on your own by accessing our free DMAIC Playbook — a step-by-step guide on how to use DMAIC in your organisation.
Together, we’ll uncover the areas that are holding you back and develop a plan for driving real improvements in your business.