Running a small business isn’t easy. If you’re ready to make things run more smoothly, CCS Business Process Improvement (BPI) Diagnostics is a practical and cost-effective way to get started. (Cut to the chase? Click here to book a free chat with us today.)

You’re balancing different roles, managing day-to-day operations, and planning for future growth. If you’ve ever felt like some processes could be running better but aren’t sure where to begin, we’re here to help.

This service is designed to give small businesses practical, cost-effective ways to improve efficiency and reduce wasted time and effort.

What is CCS BPI Diagnostics?

CCS BPI Diagnostics is part of our small business offering. It’s a hands-on service that helps companies streamline their processes and improve productivity using proven Lean Sigma and Change Management techniques. Instead of making random adjustments and hoping they work, we help you find practical, evidence-based solutions that make a real difference.

We understand that small businesses need results without long, expensive consulting projects. That’s why we focus on delivering useful insights quickly so you can start seeing improvements sooner.

The CCS Approach: Define, Measure, Analyse

DMAIC (Define, Measure, Analyse, Improve and Control) is a framework used in Lean Transformation and Continuous Improvement projects, most famously in manufacturing (think Toyota Production System).

These days Lean is applied across a multitude of industries, across sectors and all sizes of business. Our BPI Diagnostics blends the first three of these stages with Change Management principles and leverages technology to give you clarity around your process flows and data, so that your improvement journey is off to an accurate flying start!

Every business is different, so the CCS team tailors its approach to fit your unique challenges. We follow a simple, three-step process to identify and address the issues slowing your business down:

1. Define| We begin by sitting down with you and key team members to map out your processes. This could mean taking a close look at a specific workflow or stepping back to map out your whole operation. Using a combination of Lean Sigma and Swimlane mapping, we create a clear, visual snapshot of how things flow — and where they’re getting stuck.
2. Measure| Once we understand the process, we collect real-world data by speaking with your team, reviewing system reports, and analysing how tools are being used. This gives us a solid understanding of what’s actually happening, rather than what’s supposed to happen.
3. Analyse| Next, we use Lean Sigma tools to dig into the data and uncover the root causes of inefficiencies. One key tool we use is TIMWOODS, a practical framework that helps businesses identify and reduce waste. Although it was originally developed for manufacturing, it works well for businesses in all industries.

Why This Approach Works for Small Businesses

We know that small businesses want practical, affordable solutions that deliver real value. Here’s why CCS BPI Diagnostics is a great fit:

• Cost-Effective Improvements| We focus on changes that offer the most impact for your investment.
• Team Involvement| By working with leadership and frontline staff, we make sure any changes are grounded in your team’s day-to-day reality.
• Data-Driven Insights| You get clear facts to guide your decisions, instead of relying on guesswork.
• Long-Lasting Results| Our Change Management approach helps make sure that improvements stick.
• More Transparency, More Flow, Less Stress| key staff are clued up about the process, so your everyone is empowered to make positive changes on the daily.

What Clients Are Saying

Here’s what one small business had to say about working with CCS BPI Diagnostics:

“Eilidh has been instrumental in transforming our change management initiative, earning praise from both employees and managers. Her advice has been precise, relevant, and immediately actionable, leading to significant improvements across our processes. The impact on our sales process has been particularly remarkable — thanks to Eilidh’s insights, we’ve seen our sales output nearly triple. We’re incredibly grateful to Eilidh and CCS for their outstanding support at Fire Prevention Sprinklers!”
– Matthew Bennet, Business Development Manager

Let’s Chat: Book Your Free Consultation

If you’re ready to take the first step toward a more efficient business, we’d love to help. Whether you want to improve one key process or tackle inefficiencies across your operations, CCS BPI Diagnostics is a practical and cost-effective way to get started.

Click here to book a free chat with us today. We’re here to answer your questions and help you figure out the best way to move forward.