PRIVACY POLICY

Data protection and security is a priority for us, so we would like to explain in detail below how we process your personal data.

This privacy policy applies to personally identifiable information you provide to us online, through social media, by email, by telephone, by post or in person only.

In this Privacy Policy, we make it clear to you who we are, how we collect and process your personal data and why we may use your personal data.

Who We Are – Change Consulting Scotland Ltd 

Change Consulting Scotland Ltd (“CCS”) is a consulting services company located and registered at 7 School Brae, Edinburgh, Scotland, United Kingdom, EH4 7JN.

E-mail address: [email protected]

The contact details of the data protection officer of Change Consulting Scotland Ltd: dougie@changeconsultingscotland.co.uk, Change Consulting Scotland Ltd (“CCS”) at 7 School Brae, Edinburgh, Scotland, United Kingdom, EH4 7JN.

Legal basis for the processing of personal data

We process your personal data only if processing according to the data protection regulations is permitted.

Fulfilment of communication requests

We process your personal data for the fulfilment of communication requests from you which you have sent to us by filling out our website information forms.

Legal basis for the processing of personal data

We process your personal data only if processing according to the relevant data protection regulations is permitted.

Consent

By filling in our information forms you are requesting information from us and consenting to us contacting you by using the information that you provide.

Legitimate interests

If necessary, we process your personal data in order to pursue our legitimate interests in the management of our company, which do not affect your rights and interests (Article 6 (1) (f) GDPR). For example

o   Promotion, marketing and promotion of our products and services

o   Fulfilment of our obligations to our customers, colleagues, shareholders and other stakeholders

Legal obligations

We process your data if we are legally or legally obliged to do so (Article 6 (1) c DSGVO).

Collection of personal data

We may collect and process personal data required for the performance and processing of an order or request by you in our payment and/or customer request system. These include in particular:

o   Name, delivery address, billing address, e-mail address and contact telephone number

o   Payment information (debit or credit card information)

If you do not provide this required personal information, we will not be able to deliver your ordered goods or provide the requested services.

If you use the contact form or send an e-mail to our contact address and enter your (contact) data, only your name and e-mail address are required. The disclosure of further information is voluntary.

How we process your data

We process your data especially in connection with:

o   Answering any query from you to us

o   Newsletter dispatch

Obligatory indication for the transmission of the newsletter is the e-mail address alone. The indication of additional, separately marked, information (e.g. place of residence or gender) is voluntary and may be used only for a personalization of the newsletter.

You can revoke your consent to the sending of the newsletter at any time. To unsubscribe to our newsletter, simply e-mail us at the e-mail address shown above with your request including your full name and the e-mail address that you submitted when you completed our form.

We will never disclose your personal information to third parties without your consent, unless disclosure is required to achieve the purposes set out in this Privacy Policy. A transfer of your data to third parties is only in accordance with data protection.

Order in our online payment system

The protection of your data is our top priority and we will minimize the amount of processing of your personal information wherever possible.

To protect the confidentiality of your information, we may ask you to confirm your identity before submitting a request under this Privacy Policy. If you have authorized a third party to act on your behalf, we will ask them to provide evidence of such authority.

Your personal data will only be passed on to third parties or transmitted to us by third parties if this is necessary for the purpose of contract execution with you, enabling communication with you in response to your information request, by request of legal authorities, or if you have previously consented otherwise.

To whom we transmit your data

We only transmit your data to third parties if this is necessary for the fulfilment of our contractual obligations to you or to enable us to respond to a query that you have submitted to us, or to send you a newsletter that you have subscribed to.

We will share your personal information with other Change Consulting Scotland Ltd companies which may merge with, or acquire Us, or vice-versa.

We may share your personal information to comply with legal obligations or prevent fraud.

Occasionally, we may work with selected partners to conduct promotional activities. We do not believe that you have granted us the right to disclose your personal information to selected partners, and we will always seek your prior explicit consent before sharing your personal information. We will never share your personal information with third parties without your explicit consent, except as required to meet contractual or legal obligations.

We aim to store all your personal information within the European Economic Area (EEA) and the United Kingdom (UK). However, this may not be possible in all cases as some of our service providers may be based outside the EEA and UK. If we need to send your personal information outside the EEA or UK, we will ensure that it is done safely and in accordance with the law.

Data security

Your personal information is stored in our secure IT environment. We maintain up-to-date technical measures to ensure data security, in particular to protect your personal data from the dangers of data transmission and not to disclose it to third parties. Payment data is processed encrypted by our external providers.

Please note, the receipt of your personal information (e.g. by e-mail or post) and the transmission is at your own risk. All personal data transmitted online via https://changeconsultingscotland.co.uk will be processed securely by us.

Storage of your data

We will store your information for up to 3 years from the date of our last communication with you, unless you request deletion. This is to ensure we can provide you with the most relevant information and as part of our aims to provide you with outstanding communication.

Otherwise, we will store your personal information for as long as necessary for the purposes for which it was collected in accordance with this Privacy Policy. However, we may be required by law to retain certain information over a longer period of time. In this case, we will ensure that your personal information is processed during the entire period in accordance with this Privacy Policy.

Your rights

You have the right to request information from us at any time free of charge about the personal data stored about you, as well as the origin, recipients or categories of recipients to whom this personal data is passed on and the purpose of the storage.

You also have the right to request that we at any time correct, delete or restrict the processing of your personal data. You also have the right to data portability. You also have the right to complain to the competent authority at any time.

You also have the right to object to the processing of your personal data by us at any time.

If you have given us consent to the use of personal information, you can revoke it at any time without giving any reason.

If you wish to assert the above rights, please contact us by e-mail at [email protected] or in writing to the address stated under § 1 (2).

By using the contact form or sending your own email to our contact address and entering your (contact) data, this data, which includes personal data, is forwarded to us and stored. These data will not be shared by us without your consent. Rather, we use this data only to process your request. After using the completed contact form, the feedback or the e-mail sent, you can object to this data usage at any time without stating reasons and revoke your consent to the use of this data.

Change of our privacy policy

As part of the technical development of our range of services and the legal framework, we will also constantly update our privacy policy. For this purpose, changes to the privacy policy will be published on any and all websites related to Change Consulting Scotland Ltd. Please read the current version of the privacy policy regularly. Subject to applicable law, any changes to the Privacy Policy will be effective as soon as the updated Privacy Policy is published. If we have already collected data about you and / or are subject to a statutory information obligation, we will also inform you about significant changes to our privacy policy and ask for your consent.